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Privacy policy

This Policy establishes the specificities of data-processing of the Users of the Service located at https://l2mad.net (hereinafter referred to as the “Service”) and the game servers (hereinafter referred to as “Servers”). This Policy also includes all applications and additions to it.

This document (hereinafter referred to as the “Policy”) is an integral part of the User Agreement of the Service.

The text of this document is available at https://l2mad.net When downloading, installing, registering, accessing and any other way of using the Service, you fully accept the terms of this Policy and express your consent to the processing of your data in a manner and for purposes as described in this document. If you do not agree with this Policy, please, refuse to download, install and otherwise use the Service.

The Administration may from time to time modify and / or supplement this Policy without prior written notice to Users. The new version of this document is located at https://l2mad.net You need to periodically check the changes and / or additions made to it. If you continue to use the Service after making changes to this document, you confirm your agreement with the new edition of the Policy.

1. PURPOSES OF USER DATA PROCESSING
The data is provided by Users in connection with the conclusion with the Administration of the User Agreement located at https://l2mad.net/privacy.

The data could be obtained on request from Service in connection with the execution of the concluded agreements. Cases of the User providing data (without limitation):

When creating an account in the Service https://l2mad.net and / or on any Server and managing it;
If you participate in testing additional game services and / or service updates (if applicable);
When participation in game Events, promotions competitions and other similar events;
When sending requests, letters or other types of contacts with the Administration of the Service;
When using additional, special services inside the Game.
Your data is processed for the following purposes (not limited to):

Providing the ability to create and then use and manage a User account on the Service;
Participation in the Game and access to the game features that are provided for in the Gameplay;
Implementing interactions with other Users;
Fixing bugs, developing new game features and services;
Interaction with Users for comments on the Service, support for Users, sending notifications and other important messages regarding the Service;
Accepting, processing and verification of payments;
Providing technical support;
Informing about future events related to the Service, their updates and other similar events.
2. USERS DATA, COLLECTED AND PROCESSED BY THE SERVICE.
Collected and processed data by the Service may include (but not limited to):

Name, nickname (character name);
User ID (login or user ID);
E-mail address;
Billing information, etc.
3. OTHER DATA COLLECTED AND PROCESSED BY THE SERVICE.
In order to provide quality services, the Service collects and processes additional non-personal data. These data include:

Unique identifier of the user device (HWID) and parameters of the used software;
Operating system version, device type and hardware identifiers;
Timezone;
Information about the user’s actions on the Service and directly in the Game (logs of game actions, actions on the Service, in-game achievements, time spent in the Game, the time of the last entry into the Game, information about the inputs to the Game, etc.). The service can collect information about your IP address and information about the geographical location of the device from which you access the Service and the Game in order to provide you with the services and information available for the relevant territory on which you are located.

4. DATA STORAGE.
The data storage period is the period during which the Service and related gaming services are provided (for the longest period), unless another period is provided for by applicable law.

5. USES. DISSEMINATION AND TRANSMISSION OF DATA.
The Service can combine (merge, splice) and use combined data of Users with other information (including other data collected by the Service, as defined in section 4 of this Policy) for the provision, management and development of the Game. In addition, your data can be provided in the following cases:

When it is necessary to comply with the law, for example, investigating cases of fraud in making payments and any other illegal activities;
When there are reasonable suspicions of a potential or existing violation of the rights of the Service;
THE ADMINISTRATION DOES NOT TRANSFER YOUR DATA TO THIRD PARTIES.

6. OTHER DUTIES OF THE PARTIES.
The User is responsible for the completeness and reliability of the data provided by him. In case of inconsistencies and / or incorrectness in the data provided by you, they must be changed, including by contacting the technical support of the Service, whose contacts are listed in the Support section on the Service website – https://l2mad.net.

The Administration reserves the right to delete and / or modify User data, store data that is necessary for the purposes of compliance with applicable laws, ensure the security and effectiveness of the Service and the Game.

7. COOKIES
Cookies are small pieces of information stored by your internet browser on your computer’s hard drive. Like most website providers, Melior uses cookies to make a link between you and the information you have provided to our website and therefore provide you with personalized content so that we can give you a better experience when you return. In order to benefit from such features you should accept and enable the use of cookies.

We would like to point out that if you choose not to accept cookies you will not be able to fully use all of the functions of our Service. By activating the cookies feature of your browser you agree and consent to the data collection and processing as explained herein.

Service also uses so-called authorization cookies, which are intended to store information and data submitted by the user on the Service, in order to avoid you from multiple and/or repeated submission of such data in a single visit session or longer, if you wish, which increases the comfort of using website.

8. CONTACTS
If you have any questions regarding this Policy or the processing of your data in connection with the use of the Game, please contact:

Contact e-mail: l2madtochkanet@gmail.com

User agreement

This Agreement is designed to regulate the relationship between the user and the copyrighter of the Internet Portal L2Mad.

Content:
1. Defintions.

2. Subject of the Agreement.

3. Terms for entry of the Agreement into a force .

4. Rights and Obligations of the Parties

4.1 User Rights.

4.2 User Obligations.

4.3 User does not have the right to:

4.4 Operator Rights.

4.5 Operator Obligations.

4.6 Limitation of liability of the Operator.

4.7 The Operator does not guarantee:

5. Privacy and Security.

6. Additional Paid Services.

7. Refund/Return/Cancellation Policy

8. Disclaimer of Warranties

9. Additional Provisions

1. DEFINTIONS
«Operator» — the owner of L2Mad Portal, is a Party to the User Agreement. Operator performs administration and maintenance, provides users access to the portal, services (also paid services), under the terms of this agreement. «User.» means an individual (natural person) that has completed the registration on L2Mad Portal or participating in a Portal projects

«User» and «Operator» are the Parties to the Agreement. «Portal» — special software and hardware complexes placed on the Operator’s resources. User access to the portal is provided only by the Operator. All rights to use this portal belong exclusively to the Operator.

«Site» is a website located on the Internet at https://l2mad.net. «Services» means providing Users with access to the Portal, using opportunities and services, participating in projects on the terms and conditions specified in the Agreements. Operator’s services are provided free of charge. Exceptions are only Additional Paid Services. All Services are provided by the operator only within the Portal, i.e. During its use by the User. «Additional paid services» means providing the User with additional special features of the Portal for a fee. These services are not mandatory and are provided at the request of the User. Paid Services are also provided by the Operator exclusively within the Portal.

2. SUBJECT OF THE AGREEMENT
2.1. Operator provides access to the Portal (Services, Paid Services) to an unlimited number of persons on the terms of this Agreement.

2.2. The user is aware that the main purpose of project is to portal L2Mad organization operator of leisure and entertainment, is in no way associated with gambling.

3. TERMS FOR ENTRY OF THE AGREEMENT INTO A FORCE
3.1. From the moment of acceptance of this Agreement, the User has the Rights and performs the Obligations stipulated in the text of this Agreement.

3.2. The User accepts and agrees to the terms of this Agreement by registering the account on the site: L2Mad. The fact of acceptance means the full and unconditional consent of the User with all the conditions and annexes of this Agreement.

3.3. If the User for any reason does not agree with the terms and conditions of this Agreement, he must stop further use of the Site and Operator’s Services.

3.4. Use Operator’s Site and Services possible only after acceptance of this Agreement by the User.

3.5. By accepting this Agreement, the User confirms his legal capacity, the right to enter into this Agreement. The operator does not have to check the data specified by the user at registration.

3.6. If you need to create an account (hereinafter «Account») to use the information and entertainment portal L2Mad or participate in portal projects, the User must complete the registration process by providing the Operator with up-to-date, complete and accurate information (including e-mail) in the relevant Form. In case of posting on the portal L2Mad messages about participation in partner programs, the registered user has the right to participate in contests, drawings, competitions on the Site of partners L2Mad

4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. User Rights.

In accordance with this agreement, the User has the Rights:

To use the Portal only for personal, non-commercial purposes.
To use all services, resources (including Additional Paid Services) provided by the Operator.
If necessary, get help from technical support of the site, ask Operator about the issues that arise, through contact information or feedback form.
When sending requests, letters or other types of contacts with the Administration of the Service;
Free of charge (excluding the provision of Additional Paid Services) to use the site and participate in the projects of the Portal.
4.2. User Obligations.

Complying with the terms of this agreement, the User is obliged:

Provide reliable information when registering on the Site.
The User shall be responsible for ensuring non-disclosure (confidentiality) of the data stored in his/her account, his/her login and passwords and bear liability for any failure to keep confidential and disclose in any way his/her account data.
If necessary, at the request of the Operator, provide confirmation of their personal data indicated on the Site at the time of registration.
Follow the Operator’s instructions within this Portal.
Do not violate the rights of author and intellectual property of the Operator, located on its Portal.
Comply with all conditions of this Agreement without limitations.
The User undertakes to use the Portal exclusively for entertainment purposes, without pursuing any gain from the Portal.
4.3. User does not have the right to:

Using the Operator Portal, the User does not have the right to:

Use errors (bugs) of the Site and Services of the Portal. Get unauthorized access to the database, computer system, modify the program code. The User is prohibited from using malicious programs that can cause damage the Portal, as well as special software that gives him superiority over other users. If such and similar violations are detected, the Operator has the right to impose penalties on the User, including the prohibition of access to Sites and the deletion of the account.
Restrict access to the sites of other Users.
Cheating and other illegal actions.
To advertise anything that does not relate to the Portal without the written permission of the Operator.
It is forbidden use profanity, express threats to the Operator or other Users, disseminate materials that promote violence, racial hatred, dislike of religious beliefs, containing pornographic information, advertising of drugs, calling for the violent overthrow of power.
Conduct anti-advertising on the Portal, including on other resources.
The User agrees that his Rights and Obligations can be changed / supplemented by the Operator, which he is notified by the contact information specified at the time of registration (or on the Site).
4.4. Operator Rights.

This Agreement gives to Operator the following Rights:

At any time, at its discretion, unilaterally without prior notice to Users, expand, modify, terminate, restrict the provision of the Services, as well as the Additional Paid Services.
Manage all processes on the Portal only at their own discretion. Suspend, change the course of any processes without notifying the User in advance.
Apply penalties to the User in case of violation of this Agreement.
Delete / modify the User information posted on the Portals.
To monitor, store identification and statistical information about the User.
To send to the Users technical, advertising and other information concerning the Portal, Services and Paid Services.
Inform, warn, make observations, notify the User in case of non-observance / violation of the terms of this Agreement. All instructions of the Operator must be strictly adhered to.
Take legal measures to protect their intellectual, copyright property.
Modify, change, supplement the Portal on your own, without warning the User in advance.
Inaction of the Operator for violation of this Agreement by the User does not exclude the use of penalties for them later.
4.5. Operator Obligations.

As a party to the User Agreement, the Operator shall:

Make possible that the User can receive the Operator’s Services within this Portal (including the receipt of Additional Paid Services).
Answer the Users’ questions, if there are any disputable situations, take all measures to resolve them.
4.6. Limitation of liability of the Operator.

In accordance with this section, the Operator is not responsible for:

Any damage caused or which can only be caused to the personal data and computer of the User related with the use of the Portal and the Site.
Losses (direct / indirect) caused to the User related to the use or inaccessibility of the Portal (inability to use it), the behavior of third parties on the Portal, as well as other participants in the Portal’s projects, unauthorized access to the User’s personal data.
Speech, disseminated information, User’s statements and other unlawful acts carried out by him on the Portal and beyond.
The information specified by the User at registration, the lost possibility of access to the Portal (login, password, etc.).
The User’s loss of acquired virtual values, as a result of the provision of Services and Additional Paid Services by the Operator.
Payment by the User of Additional Paid Services and related expenses.
Continuous and trouble-free work of the Portal.
Possibilities of the User, related with Internet connection, data transmission speed.
4.7. The Operator does not guarantee:

Continuous, reliable, error-free operation of the Portal, access to its resources, Services, including Additional Paid Services.
The fact that the Portal will full compliance with the requirements and representations of the User.
That the quality of the provided Services (Additional Paid Services) will meet the expectations of the User.
The Operator is not obliged to provide documents and other evidence indicating the violation (by the User) of this Agreement and the application of penalty / disciplinary sanctions against the User upon the User’s request.
The User uses the Portal, the Operator’s Site solely at his own risk, of his own free will, without coercion. He understands the possible risks associated with the use of the Operator’s resources and has no claims to the Operator.
5. PRIVACY AND SECURITY.
5.1. Confidential Information — information received by the operator in the process of registering the User on the Site, as well as during visits to the Sites / Portal and participation in the events of the Portal.

5.2. Confidential information is not subject to disclosure and transfer to third parties.

5.3. Personal data can be transferred by the Operator only in the following cases:

Official request of law enforcement agencies (violation of local and international legislation).
Personal will of the User.
Inability to use the Services and Additional Paid Services on the Portals (which the User is warned about in advance).
Violations of the clauses of this Agreement (at the discretion of the Operator).
5.4. The operator ensures the safety of the user’s personal data using special software. In case of unauthorized access to the Portal / Site of third parties, personal data security is not guaranteed.

6. ADDITIONAL PAID SERVICES.
6.1. At the request of the User, the Operator provides him with Additional Paid Services. They allow you to use the advanced features of the Portal.

6.2. Additional Paid Services are not a prerequisite for using the Portal and participating in the Portal’s projects.

6.3. Since debiting of funds by the Portal Operator from the User’s account, the additional Paid Service is considered to be rendered in full, of the proper quality.

6.4. After the provision of the Additional Paid Service, the money spent for its purchase is not refundable.

6.5. The User agrees that the Operator has the right to store the personal information received when User purchase the Additional Paid Services.

6.6. The list of Additional Paid Services and their cost are published only by the Operator on the Site / Portal. Any information and offers of purchase posted on third-party resources are considered fraud, for which the Operator does not bear responsibility.

6.7. The methods and the possibility of purchasing Additional Paid Services are explained by the Operator on the Site.

6.8. The operator does not give explanations on the issues of working with payment systems with which the User has decided to purchase Additional Paid Services, and is not responsible for their correct operation.

6.9. In a cases of a technical malfunction of the Sites or intentional actions of the User, or in other cases when Additional Paid Services were rendered without full / partial debiting of funds from the User’s account, he is obliged to report this fact to the Operator. After that, the User is obliged to repay the arrears.

6.10. The Operator does not reimburse the User for unused (partially used) Additional Paid Services.

6.11. The user at his own expense, independently carries all the financial costs associated with the acquisition (transfer of money) of Additional Paid Services. This section includes: commissions, fees and other expenses.

6.12. The User guarantees to the Operator that he has all legitimate power and rights to conclude this Agreement in the part of Additional Paid Services.

6.13. In the case of purchasing Additional Paid Services by a User who has not reached the age of 18, he must first obtain consent to conduct a financial transaction with legal representatives. The fact of purchasing Additional Paid Services is a confirmation of the receipt of such consent from the legal representative. If necessary, the Operator has the right to request a written confirmation of the receipt of consent and the provision of passport data to determine the true age of the User.

6.14. Responsibility for the purchase of Additional Paid Services is entirely the responsibility of the User and his legal representatives.

6.15. Disputes about responsibility for the purchase of Additional Paid Services with the Portal Operator are not allowed.

6.16. Receipt of additional Paid Services by the User is possible only after full payment of their cost.

7. REFUND/RETURN/CANCELLATION POLICY
7.1. From the moment when the funds are written-off by the Operator from the User’s account the Additional Payable Service shall be considered to be provided fully and of appropriate quality.

7.2. After providing an Additional Payable Service funds spent on it shall not be a subject to refunding.

7.3. Information about ways and possibilities to acquire Additional Paid Services is given by the Operator on the Website.

7.4. The Operator shall not compensate the User his funds fully or partially used for Additional Paid Services.

7.5. The User at his own expense independently bears all financial expenses connected with purchasing (funds transfer) of Additional Paid Services. This section includes commission fees, taxes and other costs.

8. DISCLAIMER OF WARRANTIES.
ALL SERVICES ON PORTALS ARE PROVIDED TO USERS UNDER THE INSTALLED CONCEPT «AS IS» . PORTAL DISCLAIMS THE WARRANTY OF RELATING TO SERVICES OR INGAME ITEMS.

OPERATOR HEREBY WARNS AND REMINDS THAT EXCESSIVE USE OF PC, INCLUDING PLAY ON PC, CAN BE HARMFUL FOR THE USER’S HEALTH. THE USER OR ITS LEGAL REPRESENTATIVES, TRUSTEE HEREBY AGREE TO BE RESPONSIBLE FOR CONTROLLING THE STATE OF HIS/HER HEALTH AND NOT TO USE THE SERVICES / RESTRICT THEIR USE IN CASE OF ANY CONTRAINDICATIONS. OPERATOR SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION, LOST PROFITS) RESULTING FROM THE GAME SERVICES, OPERATOR’S PORTAL AND/OR MATERIALS ON THE SITES, THIRD PARTIES’ ACTIONS RELATED TO THE GAME SERVICES AND OPERATOR’S PORTAL AND/OR MATERIALS ON THE SITES, INCLUDING FRAUDULENT AND/OR NEGLIGENT ACTIONS OF THIRD PARTIES.

9. ADDITIONAL PROVISIONS.
9.1. If the User does not have the right to use the Portal according to the laws of his country or there are other restrictions (age limits and others), he is obligated to refuse to use the Portal without warning, as well as their separate services. The user assumes all responsibility of using the Portal in his country, based on local laws and taking into account international legislation.

9.2. Invalidity of one / several items / sections of the User Agreement does not entail its invalidity as a whole. In this case, the Parties must fulfill their obligations under the remaining items / sections of the Agreement.

9.3. This Agreement may be amended, supplemented by the Operator without prior notice to the User. Any changes take effect immediately after the publication of the amended version of the Agreement on the Site. To avoid disputes, the User undertakes to independently verify the text of the Agreement on the Site, where it is freely available. In case of failure to verify the text of the Agreement by the User, this fact can not serve as a basis for refusing to fulfill the obligations undertaken. The amended version of the Agreement after publication on the Site has a similar legal effect with the original text.

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